Reservations
Booking confirmation and availability
Reservations remain subject to room availability, accurate guest information and any payment requirements shown during booking. A booking reference alone does not confirm that payment has been received.
Payments
Rates and payment verification
Payment must follow the hotel’s confirmed booking terms. Your bill shows charges, taxes configured by the hotel and payments received. Automatic payment is recorded after verified confirmation. Manual transfers require verification by hotel staff before payment is recorded. Contact the Front Desk about deposits, cancellations or refunds.
Arrival and departure
Check-in and check-out
Guests must provide valid identification and comply with the published check-in and check-out times. Early arrival, late departure and additional occupancy remain subject to availability and any stated charges.
Changes and cancellation
Cancellation conditions
Applicable cancellation, no-show and refund conditions should be confirmed for the selected rate or package. Approved refunds are processed through the original payment channel where practicable.
Guest conduct
Safety and property
Guests are expected to respect staff, other guests, hotel property and applicable law. The hotel may refuse or end service where conduct creates a safety, security or legal risk. Guests may be charged for verified loss or damage caused during their stay.