Payment methods
Use the payment methods offered in your booking or hotel bill. Approved online payments and manual bank or mobile-money payments are recorded separately until verified. Do not send payment details to an unverified contact.
YOUR STAY
Payment policy
Clear information before you book and pay.
Booking and payment information
Review your quotation, reservation terms and the payment instructions issued by Gattes Inn Hotel. Contact the reservations team before paying if anything is unclear.
Currency and confirmation
Hotel invoices and payment settlement are in Ghana cedis (GHS). Website currency conversions are estimates for comparison. A payment attempt, screenshot or transfer notification does not by itself confirm a reservation; confirmation follows successful payment verification and the applicable booking conditions.
Deposits, cancellations and refunds
Deposit requirements, cancellation deadlines and any refund conditions must be stated in the quotation or reservation terms supplied for your booking. Ask the reservations team to confirm these terms before paying. Approved refunds are processed through the hotel’s recorded refund procedure.
Receipts and payment questions
Request the official hotel receipt for verified payments. Keep your booking reference and payment reference, and contact the reservations team about booking-related payment queries. Do not send card passwords, PINs or one-time codes to hotel staff.