This notice explains our data-handling practices and the choices available to guests.
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We may collect identity, contact, reservation, stay-preference, payment-status and communication information needed to provide hotel services. Card details are processed by the configured payment provider and should not be stored directly by the hotel website.
How it is used
Information is used to manage reservations, communicate with guests, provide requested services, maintain security, meet accounting and regulatory duties, resolve disputes and improve hotel operations.
Sharing
Information may be shared with authorised payment, communications, hosting and professional service providers where necessary, and with competent authorities where required by applicable law. We do not sell guest information.
Protection and retention
Administrative, technical and physical safeguards are applied according to risk. Records are retained only for operational, contractual, security and legal purposes, then securely deleted or anonymised when no longer required.
Your rights
Subject to applicable Ghanaian law, individuals may request access to or correction of their personal data and may raise an objection or complaint about its processing. Verification may be required before a request is completed.
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