Privacy Policy

1. Introduction & Scope

At Gattes Inn Hotel Ltd, we are profoundly committed to preserving the privacy and security of our guests' personal data. This Privacy Policy details our practices regarding the collection, utilisation, and safeguarding of your information when you interact with our website, make a reservation, or stay at our premises in Sakumono, Tema.

This policy has been meticulously formulated to comply with the Ghana Data Protection Act, 2012 (Act 843), mandates from the Data Protection Commission (DPC), and international privacy standards, ensuring that your data is processed lawfully, fairly, and transparently.

2. Information We Collect

To provide you with our bespoke hospitality services, we may collect the following categories of personal data:

• Identity & Contact Information: Full name, date of birth, nationality, passport or national ID (Ghana Card) numbers, email address, telephone numbers, and residential address.
• Financial Information: Payment card details, Mobile Money (MoMo) transaction records, and billing addresses necessary for reservation processing.
• Stay Preferences: Room preferences, dietary requirements, health constraints (for spa or dining purposes), and special requests.
• Technical & Surveillance Data: IP addresses when utilising our complimentary Fibre Wi-Fi, and Closed-Circuit Television (CCTV) footage captured within public areas of the hotel for security purposes.

3. How We Utilise Your Data

We process your personal information strictly for legitimate business purposes, which include:

• Executing and managing your room, dining, spa, and conference reservations.
• Processing financial transactions and issuing formal tax invoices.
• Enhancing our hospitality services by tailoring your stay according to your specific preferences.
• Communicating with you regarding your booking, encompassing pre-arrival instructions and post-departure feedback.
• With your explicit consent, forwarding promotional offers and exclusive packages.

4. Regulatory Compliance (Ghana Tourism Authority)

As a registered hospitality establishment within the Republic of Ghana, Gattes Inn Hotel Ltd operates under the regulatory purview of the Ghana Tourism Authority (GTA) and the Ghana Police Service.

Mandatory Guest Registration By law, we are obligated to maintain an accurate and up-to-date registry of all guests. Consequently, the collection of valid governmental identification (e.g., Ghana Card, ECOWAS Identity Card, or International Passport) and accurate demographic data upon check-in is a strict statutory requirement, not an optional request.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may solely share your data with trusted third parties under the following circumstances:

• Service Providers: Secure payment gateways, banking institutions, and IT infrastructure providers who facilitate our daily operations under strict confidentiality agreements.
• Legal & Regulatory Authorities: Law enforcement agencies, the Ghana Revenue Authority (GRA), and the GTA, when formally compelled by law, subpoena, or statutory audit requirements.

6. Data Security & Retention

We deploy robust technical and organisational security measures—including advanced encryption, secure servers, and stringent access controls—to protect your data from unauthorised access, alteration, or disclosure.

Your personal data is retained only for the duration necessary to fulfil the purposes for which it was collected, to satisfy legal and accounting requirements, and to defend against potential legal claims, in accordance with the statutory limitation periods in Ghana.

7. Your Statutory Rights

Under the Ghana Data Protection Act, 2012 (Act 843), you are endowed with definitive rights concerning your personal information:

• Right to Access: You may request a comprehensive copy of the personal data we hold about you.
• Right to Rectification: You may request the correction of any inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your personal data, subject to our overriding legal and regulatory obligations to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

8. Contact Information

If you possess any enquiries, concerns, or wish to exercise your data protection rights, please contact our Data Protection Officer:

• Email: info@gattesinnhotel.com
• Telephone: +233 (0)55 152 0909
• Address: Gattes Inn Hotel Ltd, Sakumono, Tema, Greater Accra, Ghana

This Privacy Policy is subject to periodic review and may be amended to reflect changes in legislation or our operational practices.